Disclaimer

SURFEX Limited does not accept legal responsibility for the content of this website as it is for information purposes only and is not to be relied upon. Users should seek independent legal advice before relying on the information provided.

Privacy Policy

1. Introduction and General Terms

SURFEX Limited is committed to safeguarding your personal information when you visit our website. This Privacy Policy relates to our use of any personal information you provide to us through this website and any other electronic communications networks such as emails.

This privacy policy explains the following:

what information SURFEX may collect about you;
how SURFEX Limited will use information we collect about you;
when SURFEX Limited may use your details to contact you;
whether SURFEX Limited will disclose your details to anyone else;
your choices regarding the personal information you have provided to us;
the use of cookies on the SURFEX Limited website and how you can reject these cookies.

This website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or which are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of them is at your own risk.

2. What information will SURFEX Limited collect about me?

When you contact us regarding one of our services, the request forms we ask you to complete include some personal information about you. This can consist of information such as your name as the contact point for an organisation, your email address and the organisation's address. Different web pages may ask for different personal information.

By entering your details in the fields requested, you enable SURFEX Limited to provide you with the services you select.

When you email us for further information, you will be providing us with your email address and any other information you include in the message.

By entering your details in your email, you enable SURFEX Limited to respond to your enquiry.

Our website provider uses cookies (see section 13 below for details) to collect standard internet log information, such as IP addresses, to help analyse how visitors use the site and to compile statistical reports on website activity for SURFEX Limited. This information is not used to develop a personal profile of you.

All our website financial transactions are handled through our payment services provider. We will share information with them only to the extent necessary for the purposes of processing payments you make via our website. When payment is taken, no details are held in session or cookies. Card details are sent directly to the bank clearing process via a secure link and only responses are recorded.

SURFEX Limited will not (and will not allow its website provider) to use the information and/or any statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. We will not associate any data gathered from this site with any personally identifying information from any source.

3. How will SURFEX Limited use the information they collect about me?

SURFEX Limited will use your personal information to contact you about a submission you have made through the website and to enable SURFEX Limited to respond to your enquiry.

SURFEX Limited will use your personal information to provide the service you have requested.

IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use.

Where SURFEX Limited proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

4. When will SURFEX Limited contact me?

SURFEX Limited may contact you to respond to your enquiry.

SURFEX Limited may contact you in relation to any service you have signed up for in order to ensure that SURFEX Limited can deliver the service(s) to you.

5. Will I be contacted for marketing purposes?

SURFEX Limited may contact you for marketing purposes.

6. Will SURFEX Limited share my personal information with anyone else?

We will keep your information confidential, but may disclose it to any of our employees, officers, agents, suppliers or subcontractors insofar as it is reasonably necessary for the purposes as set out in this privacy policy. We will share information with our payment services provider, as described in Section 2 above.

In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).

Except as provided above, we will not provide your information to third parties.

7. Offensive or inappropriate content

If you send offensive, inappropriate or objectionable content to www.Surfexplus.co.uk , or otherwise engage in any disruptive behaviour on www.SurfexPlus.co.uk , SURFEX Limited may use your personal information to stop such behaviour.

Where SURFEX Limited reasonably believes that you are or may be in breach of any of the laws of England or Wales (e.g. because content you have sent may be defamatory), SURFEX Limited may use your personal information to inform relevant third parties such as your e-mail/Internet provider or law enforcement agencies about the content.

8. What if I am a user aged 16 or under?

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information through the SURFEX Limited website. Users without this consent are not allowed to provide us with personal information.

9. How long will SURFEX Limited keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service.

10. Can I find out what personal information SURFEX Limited holds about me?

The Data Protection Act gives you the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. If you would like a copy, please send a letter requesting this information together with a cheque for £10 payable to SURFEX Limited and 2 pieces of approved identification. We will use reasonable efforts to the extent required by law to supply, correct or delete personal information held about you on our files.

See section 14 below for how to address requests and questions about this or any other question in relation to this Privacy Policy.

11. Security of my personal information

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

12. Changes to SURFEX Limited's Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information through the website. The date of the most recent revisions will appear on this page.

13. Information about Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about the use of cookies on http://www.allaboutcookies.org/. We use cookies to identify you when you visit this website. Most browsers allow you to turn off cookies or to receive a warning before a cookie is stored on your hard drive.

Please refer to your browser instructions or help screen to learn more about how to do this. However, should you decide to disable any cookies we place on your computer, you may not be able to use certain services or facilities on the website.

14. Contacting SURFEX Limited about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

The Compliance Officer
SURFEX Limited
1st Floor, Unit 3 Eden Court
Eden Way,
Leighton Buzzard,
Bedfordshire,
LU7 4FY

Email: surfex@occa.org.uk

Last Updated: June 2011